Did you know that AWS (Amazon Web Services) have a pretty awesome Cloud Call Centre called AWS Connect? It can work well for small startups right up to large corporates and provides a seamless experience across voice and chat for your customers and agents.
It costs just a fraction of a traditional call centre and as a result is very useful for Startups. With its Artificial Intelligence features and clever call routing, your business can appear larger than it is. You also benefit from advanced features such as call recording, transcription services and chatbots out-of-the-box.
You can find out more about AWS Connect here .
For a limited time only Refactor are offering a quickstart program for startups and small businesses at the cost of $500 setup + $50/month for support – Sign Up here
Quick StartUp to 5 agents and 2 incoming numbers
- “All-you-can-eat” support of your AWS Connect
- 1 time simple setup ($500)
- Training of your staff
- AWS Cloud costs – You manage your AWS Bill or use AWS Activate
- Advanced AI features (eg. Call transcription and analytics) – Contact for prices
If you are a startup and are a member of the Gold Coast Innovation Hub, you can also qualify for the GCHub AWS Activate program. This gives you $10,000 (USD) of AWS credits over 2 years and $1500 of Business Support for the first year. This takes the cost of AWS Connect to $0, and once your 2 years are up, the cost of AWS Connect is extremely reasonable.
If you are not connected to GCHub you can still qualify for AWS Activate Founders which gives you $1,000 of credits and some developer support, after that you can approach us for access to the AWS Scouts program which gives $5,000 of credits and is very similar to the portfolio packs given by Startup Accelerators and Incubators.